Frequently Asked Questions
Hotel Matsunoi | Frequently Asked Questions (FAQ)
Check-in is from 3:00 p.m., and check-out is by 11:00 a.m. Times may vary depending on your accommodation plan.
Yes. There is no curfew, so you are free to leave and return after checking in.
Yes. Credit cards can be used at the self-service check-in kiosk in the first-floor lobby.
Yes. Complimentary Wi-Fi is available throughout the hotel.
Guest rooms include toothbrushes, towels, yukata robes, and other essentials. At the amenity bar in the lobby, you can also use razors, hairbrushes, hair ties, body towels, and more free of charge.
The hotel does not have its own parking lot or an affiliated parking facility. If you arrive by car, please use a nearby coin-operated parking lot.
Yes. We can store your luggage free of charge starting three days before your scheduled arrival. Please contact the hotel in advance if you would like to use this service.
The main building does not have an elevator. We appreciate your understanding.
All rooms in the main building are non-smoking. If you wish to smoke, please use the smoking area on the third-floor terrace.
Yes. A coin-operated laundromat is just a few minutes' walk from the hotel.
Yes. Infants who do not require a bed may stay free of charge. In some rooms, children aged seven or older may also stay when accompanied by a parent or legal guardian. In that case, the adult rate applies.
For security reasons, visitors who are not registered guests may not enter floors containing guest rooms. Thank you for your understanding.
